How Lynchburg City Schools Dealt With Chronic Personnel Shortages at School Start

“I wanted to take a moment to give my huge thanks to Edulog. Their team was an invaluable resource as Lynchburg City Schools worked through the special challenges of the 2021-2022 school year. Edulog is very fortunate to have such a wonderful team.”

- John Collins, Director of IT at Lynchburg City Schools

lynchburg city schools

Lynchburg City Schools, VA

9,000+ Students

100+ School Buses

28 Schools


In the fall of 2021, Lynchburg City Schools (LCS) was faced with the already significant challenges of providing public education in the midst of an ongoing pandemic; these challenges were further compounded by chronic personnel shortages which ultimately resulted in a lack of preparation and a tumultuous organizational climate for the start of the 2021-2022 school year. LCS approached Edulog for assistance with several initiatives, including a rollout of web-based communication tools, evaluation of school bell times, and improving route and run effectiveness.


Edulog worked with the LCS Transportation Department to assess the district’s challenges, short- and long-term organizational goals, and current processes and procedures. Edulog assisted the district in developing enhanced workflows that could accommodate their immediate goals and, over time, provide realistic solutions to their problems. Two experienced members of the Edulog team were deployed on-site to work with the LCS team. They directly trained individual routers and developed reports that could be used to identify potential issues, improve internal district communication, and track the progress of the solutions implemented by Edulog and LCS.


John Collins, the Director of IT at Lynchburg City Schools said, “The support that we have received from Edulog has been phenomenal. During the week of on-site assistance, Edulog’s team did an outstanding job of identifying opportunities for improvement in our procedures and training. They worked quickly to fill the gaps that we had and their Account Managers were an amazing liaison for us when communicating our needs back to Edulog. They were personable and friendly. They had conversations with employees in all of the roles at LCS Transportation to get a better understanding of how we worked and what we needed.” The Edulog Service Level Management Team will continue to work with LCS through the school year to help build on the initial accomplishments and further develop successful workflows.